Product Investigation and Resolution

Do you have a product quality or safety issue, and looking for support? Yes, then we can help you by:

Reviewing your product returns data and customer complaints information
Visiting UK stores to independently obtain product samples and inspect store stock
Visiting your customers warehouse(s) and / or suppliers factories, to assess their manufacturing processes / facilities to find possible causes and to carry out product inspections.
Providing technical representation when meeting with your customers / suppliers (e.g. retailers, suppliers, or factories) and / or government bodies (e.g. Trading Standards).
Organising product performance assessments, benchmarking against competitors products through visual assessments and independent 3rd Party testing.
Managing reworks / relabelling / repacking of products by suppliers or with 3rd party repacking companies.